Esthecin returns policy

Esthecin is a cosmetic product, so hygiene is extremely important. This means that you can return your order within 14 days of receipt without provision of reason, as long as packaging seals are intact.

  • Send us your parcel along with a downloaded returns form using a delivery service of your choice. Related costs will be for your own account.
  • Once we have received your return, you’ll receive a confirmation email.
  • As soon as we’ve checked that the packaging and seals are intact, we’ll refund the amount paid by you.
  • We recommend that you keep the postage receipt for your return until you’ve received your refund. This receipt is proof of your return.

Refunds

We will process refunds within 10 working days. For most payment methods, refunds will be  available in customer accounts on the same day. However, this depend on the countries in which accounts are held.

Credit card transaction refunds can take longer. This is because the process is handled by our card facility provider’s system and credit card company systems. Credit card refunds will appear on credit card statements within 14 days at most.